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How to make a debt collection call

It sounds simple, right? Pick up the phone, ring your customer and let them know you’re expecting them to settle their overdue account. Unfortunately, it’s not always easy. If you haven’t prepared, the call can quickly take a wrong turn. Or, an emotional reaction from the recipient can easily throw you off your game. Here are a few tips for making a successful debt collection call.

Read more useful tips in Money in Business.

Published 19 August 2014 at 7:00AM by Natalie Walker